General Sales & Customer Support Questions
How can I get an update to the latest version of Active@ Disk Image?
If you have an earlier version of Active@ Disk Image installed and you would like to update it, we recommend you to follow these steps:
- Uninstall the program
- Download installation package
- Install the program
New registration keys may be required depending on how old your previous version was. Up-to-date Registration keys may be obtained by logging into your user profile at our Customer Communications Center or by accessing the download link emailed to you at the time of purchase.
Customer Communications Center
Click here: General Sales & Customer Support Questions
- How can I get an update to the latest version of Active@ Disk Image?
- May I try the software before purchasing it?
- What is the difference between an "update" and an "upgrade"?
- How do I register my copy of the software?
- May I use a purchased copy of the software on a second computer?
- I have lost the CD-Key/Serial number for the software, what should I do?
- Do you charge sales/VAT tax?
- I have a sales question. How do I contact you?
- What are your phone sales hours?
- How are my products shipped?
- What kind of payment methods do you accept?
- We would like to place a Purchase Order? Is this possible?
- Where do I get technical support for my product after purchase?
Click here: Technical Questions
- Does Active@ Disk Image support Windows 2003 Server/SBS (Small Business Server)?
- How do I make a bootable Rescue CD?
- Is the Windows Vista Operating System supported?
- Can a Backup Disk Image be restored to a disk using another size rather than its original size?
- Can multiple PC disks or partitions be imaged at once?
- How can I know that an image was created successfully and contains data?
- Does Disk Image support automated disk imaging?
- Is it possible to restore selected files from the Backup Disk Image?
- Is it possible to restore selected files from the RAW Disk Image?
- Can a Disk Image be saved or restore from Network share?
- Can a Disk Image be written to CD/DVD or USB hard drive?
- I started the Rescue CD and need to restore an image from a CD/DVD. How can that be done?
- Does Active@ Disk Image work under Windows 98 or Windows 2000?
- Why do I get the error message "The file is not the last file of multi-file archive. . . " when I try to open an image file?
- What does it mean when I get the error message: ". . . call has failed. HRESULT = . . . " ?
- Why do I get a message that a drive cannot be locked while creating an image?
- I have deleted my system partition and I want to restore an image that I made earlier. I've had trouble with other backup programs not being able to restore an image completely and it won't boot.
- How "Number of previous backups to keep" feature is implemented?
- Is it possible to store an image to a bootable USB memory stick?
- When attempting to create an image, the following error appears: VSS_E_MAXIMUM_NUMBER
_OF_SNAPSHOTS_REACHED?
